Privacy Policy


What is It All About?

We appreciate your visit to our website and thank you for your interest in our company, our products and our web pages. We know how important the appropriate use of your personal information is to you. This is why we take the protection of our customers’ personal information very seriously. The following terms relate to personal information provided by customers using the "" websites as well as customer details collected during email and phone communication. Gemtech will only use your personal information in full compliance with the European Law. We will not pass on personal information to third parties without your explicit permission.


What is Personal Information?

Personal information is any information that renders an individual identifiable. It includes, among other data, your name, your address, your DoB, your landline and mobile phone number, and your email address.


Collection, Processing and Use of Personal Data

The use of any personal information you provide will be limited to ensure the timely and correct processing of your order, and the smooth delivery of the purchased items. This information may also be used by us to notify you of the status of your order, as well as of products, services, and offers available at "". Additionally, personal information may be used to carry out credit checks in conjunction with financed purchases.

Furthermore, personal data is collected, if you subscribe to our e-mail newsletter. We use this data for our own advertising purposes in terms of our e-mail newsletter provided you have explicitly consented to it. You may unsubscribe from our Newsletter at any time using the respective link in the Newsletter or by sending us a message. Your e-mail address will be deleted immediately after unsubscribing.

For the purpose of contract fulfillment, personal data collected by us is transferred to the transport company commissioned with the delivery, provided this is required for delivering the goods. For handling of payments, we transfer your payment data to the commissioned credit institution.


What Happens To Your Personal Information?

All personal information you provide when setting up your customer account and during the ordering process will be stored on our servers. We have taken suitable physical and electronic, organisational and technical measures to this end, in order to prevent unauthorised access or disclosure, damage or loss of your personal information. Access to your account can only be obtained via your password. Unless you object, your personal information (including first and last name, DoB, address, email contacts and phone number) may be used by us, Gemtech subsidiaries or our business partners to send you news and information about our products and services, as well as general promotional material which we believe may be of interest to you. Objections can be made at any time.


How Does Gemtech Protect Your Personal Information?

All personal information you provide will be SSL encrypted before being transferred to our server. SSL (Secure Sockets Layer) encryption is currently the most advanced data security technology available and widely used during data transfer over the internet.


Do I Have a Say in How My Personal Information is Used?

Absolutely. You are in full control over how and for what purpose we use your personal information. You can withhold your permission for us collecting, processing and transferring your data at any time. Simply write to:

GEMTECH, s.r.o., Karpatska 3256/15, 058 01 Poprad, Slovak Republic

Alternatively, send an e-mail to:

Upon request, and after you have provided us with proof of identity, we are also happy to give you precise details of the nature of the information we hold about you, and the way this information has been used in the past.


Does Gemtech Use Cookies?

Like the majority of online stores, we use cookies solely to make it as easy as possible for you to add items to your shopping basket, to manage your orders, and to navigate our website. Cookies are little text files created on your computer when browsing our website. Cookies contain only information that we transfer to your computer – they cannot be programmed, do not contain malware and cannot be used to obtain any of your personal data. Furthermore, cookies help us to identify your computer, also collecting the IP address of your internet service provider if you place an order with Gemtech. Most of our cookies are session cookies, i.e. cookies which only last for the duration you are browsing our website, and which will be deleted from your computer as soon as the browser window has been closed. So-called persistent cookies enable us to recognise your computer when you revisit our website. This type of cookie also helps you save time as they render entering your email address over and over again (e.g. when it comes to recurrent orders) unnecessary. Business partners of Gemtech may also use cookies. However, these third party cookies cannot be used to collect any personal information of customers, or render individual website users identifiable. In addition, none of our business partners and affiliates are allowed to place cookies via our website on your computer to collect, process and use personal information. If you do not agree to our use of cookies, you can adjust your browser settings accordingly to decline cookies. If you wish to do so, go to the Extras menu of your browser and select Settings or Internet Options. However, declining cookies will result in certain functional aspects of our website being no longer available to you as the use of our online shopping cart requires the presence of session cookies. We use Google Analytics (GA), a web stats service offered by Google. Therefore, the source code of our website contains cookies provided by Google, which collect visitor data. Transferring them to the Google mainframe based in the US. Google uses the collected data to produce web analysis reports for its GA clients, including Gemtech. However, the process of logging visitor data includes measures which ensure that all visitors stay anonymous: visitor IPs and other visitor-related information collected by the GA tracking code will not be correlated in any way to any other data that may be collected by Google, and your personal information will not be compromised. In case of visitors using IP anonymizers, and according to EU regulations, IP addresses located in all member states of the EU will be truncated before being transferred to Google’s USbased mainframe. If you object to Google collecting and using data related to your use of this website, please adjust your browser settings accordingly. By using the Gemtech websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Policy Amendments

Gemtech reserves the right to change or modify this policy at any time. Therefore we recommend to access this site at regular intervals to familiarise yourself with the latest policy updates. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety.


Enquiries, Requests and Notifications

If you have any questions about the protection of your personal information at Gemtech or would like to request the personal data we hold about you to be disclosed to you or deleted, please contact

GEMTECH, s.r.o., Karpatska 3256/15, 058 01 Poprad, Slovak Republic
Tel.: +421 (0) 52 7897891, e-mail:


Effective from 04.04.2016


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